KYC and Verification

At Lolly Spins, your safety and the integrity of our gaming environment are paramount. We are committed to providing a secure and responsible platform for all our players. Verifying your identity is a fundamental part of this commitment. It helps us prevent fraud, combat money laundering, ensure responsible gaming practices, and comply with the legal and regulatory obligations imposed by our licensing authority. This process safeguards both Lolly Spins and our community of players by confirming that you are who you say you are and that your gaming activities are legitimate.

KYC, or Know Your Customer, is a regulatory requirement for financial institutions and online gambling operators like Lolly Spins. It involves collecting and verifying the identity of our customers. This process is designed to prevent illegal activities such as identity theft, financial fraud, and money laundering. By understanding who our customers are, we can create a safer and more transparent gaming environment for everyone. KYC is not just a formality, it is a critical tool for maintaining the trust and security of our platform.

Identity verification is an ongoing process at Lolly Spins and may be triggered at various stages of your interaction with our platform. Typically, verification is required:

• Upon registration of a new account.
• Before you make your first withdrawal.
• When you reach certain deposit or withdrawal thresholds.
• If there are changes to your personal information.
• If our internal monitoring systems detect unusual or suspicious activity on your account.
• Periodically, as part of our ongoing compliance duties, even if your account has been verified previously.

We reserve the right to request verification at any time we deem necessary to comply with our legal and regulatory obligations.

To complete our verification procedures, we may request various documents from you. The specific documents needed will depend on the nature of the verification and the information we require. These documents are generally categorised as proof of identity, proof of address, and proof of payment method. We will always inform you clearly about the documents required and how to submit them securely.

To confirm your identity, we typically require a clear, colour copy of a valid, government-issued identification document. This document must show your full name, date of birth, photograph, and an expiration date. Accepted forms of proof of identity include:

• A valid passport.
• A valid national identity card.
• A valid driving licence (both front and back).

The document must be current and not expired. All four corners of the document must be visible, and the information must be easily readable. We may ask for a selfie holding your ID to further confirm your identity and prevent fraud.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. This document must be dated within the specified timeframe. Accepted forms of proof of address include:

• A utility bill (e.g., electricity, water, gas, internet, landline phone bill).
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

Mobile phone bills are generally not accepted as proof of address. The document must be a full page, with all four corners visible, and all text must be legible. P.O. Box addresses are not acceptable for proof of address.

To ensure the security of your transactions and prevent unauthorised use of payment instruments, we may require verification of the payment methods you use to deposit or withdraw funds. The specific requirements depend on the payment method:

• Credit/Debit Cards: We may ask for a copy of the front and back of the card. For security, please obscure the middle eight digits of the long card number on the front and the CVV/CVC code on the back. Your name, the first six, and the last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Neteller, Skrill): We may request a screenshot of your e-wallet account profile page, showing your full name and the associated email address or account ID.
• Bank Transfers: We may ask for a copy of a recent bank statement or a screenshot of your online banking portal, clearly showing your name, account number, and the bank's logo.

All payment methods used on Lolly Spins must be registered in your own name.

In certain circumstances, particularly for larger transactions or if our risk assessment tools indicate a higher risk, Lolly Spins may be required to conduct Enhanced Due Diligence (EDD) and request information regarding your Source of Funds (SoF) or Source of Wealth (SoW). This is a regulatory obligation to prevent financial crime. You may be asked to provide documentation such as:

• Bank statements showing the origin of significant deposits.
• Payslips or employment contracts.
• Documents related to inheritance, property sales, or other large financial transactions.

We understand that these requests are sensitive, and we handle all such information with the utmost confidentiality and in accordance with data protection regulations.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, the initial review takes between 24 and 72 hours, depending on the volume of requests and the clarity of the submitted documents. If the documents are clear, complete, and meet our requirements, your account will be verified. If there are any issues, we will contact you via email or through your Lolly Spins account to request further information or clarification. Please ensure your contact details are up to date.

The security of your personal data is a top priority for Lolly Spins. All documents you submit are treated with strict confidentiality and are stored securely in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. We use advanced encryption technologies and access controls to protect your information from unauthorised access, disclosure, alteration, or destruction. Your documents are only accessible to authorised personnel involved in the verification process.

Lolly Spins operates under a strict Anti-Money Laundering (AML) policy, in line with international and local regulations. Our KYC procedures are a cornerstone of this policy. We are legally obliged to report any suspicious transactions or activities to the relevant authorities. By conducting thorough identity verification and monitoring transactions, we actively contribute to the global fight against financial crime. Your cooperation in our verification process is crucial for maintaining a compliant and ethical gaming platform.

It is strictly prohibited for individuals under the legal gambling age to open an account or gamble at Lolly Spins. Age verification is a critical component of our KYC process. We rigorously check the date of birth provided during registration against official identification documents. If we have any doubt about a player's age, we will suspend their account and request proof of age. Any accounts found to belong to minors will be immediately closed, and any winnings forfeited. We are committed to protecting minors and promoting responsible gaming.

Occasionally, verification may be delayed if the submitted documents are unclear, incomplete, or do not meet our specific requirements. If your verification is unsuccessful, we will inform you of the reasons and guide you on what further steps are needed. This might involve submitting alternative documents or providing clearer copies. During any verification process, certain account functionalities, such as withdrawals, may be temporarily restricted until verification is successfully completed. We appreciate your patience and cooperation in these instances.

If you have any questions about the KYC process, require assistance with submitting your documents, or encounter any issues during verification, our customer support team is here to help. You can reach us via email at [email protected] or through the live chat feature available on our website. Our team is trained to guide you through each step and ensure a smooth verification experience. We are committed to making this process as straightforward as possible for all Lolly Spins players.