Responsible Gambling

Lolly Spins is dedicated to providing a safe and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment, a fun pastime. However, we also recognise that for a small number of individuals, gambling can cease to be enjoyable and may lead to problems. Our commitment to responsible gambling is a core part of our operations. We aim to protect our players, prevent problem gambling, and provide support to those who need it. This policy outlines the tools and resources available to help you manage your play responsibly at Lolly Spins.

We operate under strict regulatory guidelines and continuously review our practices to ensure we meet, and often exceed, industry standards for player protection. Our team receives regular training on responsible gambling awareness and intervention. We believe in empowering our players with information and control, fostering a culture of responsible play across all aspects of Lolly Spins.

Problem gambling can manifest in various ways and it is not always immediately obvious. It is important to be aware of the signs, both in yourself and in those around you. Gambling should always be for entertainment, not a way to make money or escape problems. Some common indicators that gambling may be becoming an issue include:

• Spending more money and time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your relationships, work, or other responsibilities.
• Borrowing money or selling possessions to gamble.
• Feeling anxious, guilty, or depressed because of your gambling.
• Thinking about gambling constantly, to the exclusion of other interests.
• Lying to family or friends about the extent of your gambling.

If you recognise any of these signs in yourself or someone you know, it is important to seek help. Lolly Spins encourages open communication and provides resources to assist.

Maintaining control over your gambling ensures it remains a source of entertainment. Here are some practical tips to help you keep your play fun and responsible:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you need for essential expenses.
• Set a time limit: Decide how long you will play for and ensure you stop when that time is up.
• Do not chase losses: Accept that losses are part of gambling and do not try to win back money you have lost by increasing your stakes or playing for longer.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies and social activities.
• Avoid gambling when stressed or upset: Emotional states can impair judgment and lead to impulsive decisions.
• Take regular breaks: Step away from the screen periodically to clear your head.
• Do not view gambling as a source of income: Gambling is a game of chance, not a reliable way to earn money.

Lolly Spins provides tools to help you implement these strategies effectively.

To help you manage your spending and time effectively, Lolly Spins offers robust self-limitation tools. You can set financial limits on your account, which will prevent you from exceeding your chosen thresholds. These limits include:

• Deposit Limits: Restrict the amount of money you can deposit into your Lolly Spins account over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: Control the maximum amount of money you can lose within a chosen timeframe (daily, weekly, or monthly). If your net losses exceed this limit, you will be prevented from placing further wagers until the period resets.
• Wager Limits: Set a maximum amount you can wager within a specific period (daily, weekly, or monthly). This helps manage the total volume of your play.

You can set or adjust these limits in the "Responsible Gaming" section of your Lolly Spins account. Any requests to increase or remove a limit will involve a cool-off period before they take effect, ensuring you have time to reconsider your decision. Requests to decrease a limit will take effect immediately.

If you feel you need a short break from gambling, Lolly Spins offers Time-Outs and Cool-Off periods. These options allow you to temporarily restrict access to your account for a defined duration:

• Time-Out: This option allows you to take a short break, typically ranging from 24 hours to several weeks. During a Time-Out, you will not be able to log into your Lolly Spins account or receive marketing communications.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period can be set for a longer duration, often up to six weeks. This provides a more extended break from gambling activities.

During a Time-Out or Cool-Off period, you will not be able to reactivate your account until the chosen period has fully elapsed. This measure is in place to support your decision to take a break and prevent impulsive returns to play. You can activate these options through your account settings or by contacting our customer support team.

For players who feel they need a longer, more substantial break from gambling, Lolly Spins provides a comprehensive Self-Exclusion program. Self-exclusion allows you to block access to your account for a minimum period of six months, or longer if you prefer (e.g., one year, three years, or five years). During a self-exclusion period:

• Your Lolly Spins account will be immediately closed.
• You will be prevented from opening new accounts with Lolly Spins.
• All marketing communications from Lolly Spins will cease.
• Any funds remaining in your account will be returned to you in accordance with our terms and conditions.

Once a self-exclusion is activated, it cannot be reversed for any reason until the chosen period has fully expired. After the self-exclusion period ends, you will need to contact our customer support team to request reactivation of your account. We will then conduct a review to ensure that reactivation is appropriate and safe for you. This process is designed to provide a strong barrier against problem gambling and support a sustained break.

Lolly Spins is strictly committed to preventing underage gambling. Our services are not intended for, nor available to, anyone under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We employ robust age verification procedures to ensure that no one underage can access our platform. These procedures include:

• Requiring all new players to provide verifiable identification documents, such as a passport or driver's license, to confirm their age.
• Utilising third-party age verification services where necessary.
• Maintaining a zero-tolerance policy for underage gambling. Any accounts found to belong to a minor will be immediately closed, and any winnings confiscated.

We encourage parents and guardians to play an active role in supervising their children's online activities. If you share your computer or mobile device with minors, we recommend installing parental control software to prevent access to gambling sites. This is a shared responsibility, and Lolly Spins is dedicated to doing its part.

To help you keep track of your playing time and spending, Lolly Spins offers Reality Checks. A Reality Check is a pop-up notification that appears at predetermined intervals while you are actively playing. This reminder will inform you of:

• How long you have been playing during the current session.
• Your net winnings or losses during that session.

You will then have the option to continue playing, review your account history, or log out. This tool is designed to provide regular prompts, encouraging you to take breaks and reflect on your gambling activity. You can set the frequency of these reminders in your Lolly Spins account settings, choosing intervals such as every 30 minutes, 1 hour, or 2 hours. We believe regular reminders help maintain awareness and control.

Understanding your own gambling habits is a crucial step towards responsible play. Lolly Spins provides a self-assessment questionnaire to help you evaluate whether your gambling might be becoming problematic. This short, confidential questionnaire asks a series of questions about your gambling behaviour and its impact on your life. Based on your responses, it can provide an indication of whether you might be at risk or already experiencing issues with your gambling.

The self-assessment is a tool for personal reflection and awareness. It is not a diagnostic test, but it can serve as a valuable starting point for seeking further information or professional help if needed. You can find this self-assessment within the "Responsible Gaming" section of your Lolly Spins website. Completing it honestly can empower you to make informed decisions about your gaming habits.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)